Contact information

Contact Ja’Naél Jewelry

We’d love to hear from you! 💕 Whether you have a question about an order, sizing, shipping, custom jewelry, or one of our products, please feel free to reach out.

Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM EST

Please allow 1–2 business days for a response. Messages received on weekends or holidays will be answered the following business day.

Order Questions

When contacting us about an existing order, please include your:

  • Full Name
  • Order Number
  • Email Address used for your order
  • Brief description of how we can help

Thank you for shopping with Ja’Naél Jewelry. Your support means so much to us!