Shipping policy

Ja’Naél Jewelry Shipping Policy

Last Updated: September 2026

Thank you for shopping with Ja’Naél Jewelry! 💕 We carefully prepare and package every order so your jewelry arrives safely and ready to shine.

Processing Time

Orders are typically processed within 2–5 business days before shipment. Processing times do not include weekends or holidays.

Custom or personalized jewelry may require additional processing time. Estimated processing times for custom items will be provided in the product description or at the time of purchase.

Shipping Rates

Shipping costs are calculated and displayed at checkout. Any available free-shipping promotions will be clearly stated at the time of purchase.

Tracking Your Order

Once your order has shipped, you will receive a tracking number using the contact information provided with your order.

Please allow time for the shipping carrier to update tracking information after your package has been accepted.

Delivery Times

Delivery times are estimates and begin after your order has been processed and shipped. Carrier delays, holidays, severe weather, or other circumstances outside of our control may affect delivery.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error. Once an order has shipped, we cannot guarantee that the shipping address can be changed.

Orders returned to us because of an incorrect or incomplete address may require an additional shipping fee to be resent.

Lost, Stolen or Delayed Packages

Once your package has been transferred to the shipping carrier, Ja’Naél Jewelry cannot control carrier delays or delivery issues.

If tracking shows your package as delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier.

If you believe your package has been lost in transit, please contact us so we can help you determine the appropriate next steps with the carrier.

Damaged Packages

If your jewelry arrives damaged or defective, please contact us within 48 hours of delivery. Include your order information and clear photos of the jewelry and packaging so we can review the issue.

Custom Orders

Custom and personalized items may have longer processing times. Once production begins, custom orders generally cannot be canceled or modified.

All custom and personalized jewelry is final sale.

All Sales Final

Please remember that all Ja’Naél Jewelry sales are final. We do not accept returns, exchanges, or refunds except where required by applicable law. Please review your order, sizing, shipping address, and product details carefully before completing your purchase.

Thank you for supporting Ja’Naél Jewelry. We appreciate every order!