Refund policy

Ja’Naél Jewelry Return & Refund Policy

ALL SALES ARE FINAL.

Due to the nature of our jewelry products, Ja’Naél Jewelry does not accept returns, exchanges, or refunds for change of mind, incorrect size selection, or unwanted items.

Please review all product descriptions, photos, sizing information, and order details carefully before completing your purchase.

Damaged or Incorrect Orders:
If your item arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery and provide clear photos of the item and packaging. Once reviewed, we will work with you to provide an appropriate replacement or resolution.

Custom & Personalized Jewelry:
All custom and personalized orders are final sale and cannot be returned, exchanged, or refunded once the order has been placed.