Terms of service

Ja’Naél Jewelry — Terms of Service

Last Updated: September 2026

Welcome to Ja’Naél Jewelry. By visiting our website, placing an order, or purchasing our products, you agree to the following Terms of Service. Please review these terms carefully before completing your purchase.

1. Products & Product Information

We make every effort to accurately display our jewelry, including colors, designs, sizes, and product details. Due to differences in lighting, photography, screens, and monitors, the appearance or color of an item may vary slightly from what is displayed online.

2. Orders & Payments

All orders must be paid in full before they are processed or shipped. We reserve the right to cancel or refuse an order due to payment issues, suspected fraud, incorrect pricing, inventory errors, or product availability.

Customers are responsible for reviewing their order information, including items, quantities, sizes, personalization, and shipping address, before submitting an order.

3. All Sales Are Final

ALL SALES ARE FINAL.

Ja’Naél Jewelry does not accept returns, exchanges, or refunds for change of mind, incorrect size selection, or unwanted items.

Please carefully review product descriptions, photos, measurements, and sizing information before purchasing.

4. Custom & Personalized Orders

All custom and personalized jewelry is final sale. Once a custom order has been submitted and production has begun, it cannot be canceled, changed, returned, exchanged, or refunded.

Customers are responsible for ensuring that all names, initials, sizes, spelling, and other personalization details are correct before submitting their order.

5. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact Ja’Naél Jewelry within 48 hours of confirmed delivery.

Photos of the product and packaging may be required. After reviewing the issue, we may provide a replacement or another appropriate resolution.

6. Shipping & Delivery

Customers are responsible for providing a complete and accurate shipping address.

Once an order has been transferred to the shipping carrier, delivery times may be affected by circumstances outside of our control.

Ja’Naél Jewelry is not responsible for delays caused by shipping carriers, weather conditions, incorrect addresses, or other circumstances outside our reasonable control.

7. Jewelry Care

Jewelry should be handled and stored with care. Exposure to chemicals, perfumes, lotions, cleaning products, excessive moisture, or improper storage may affect the appearance or longevity of certain jewelry.

Normal wear and tear, scratches, accidental damage, discoloration, or damage resulting from improper care are not considered manufacturing defects.

8. Pricing & Availability

Prices and product availability are subject to change without notice.

We reserve the right to correct pricing errors, descriptions, promotions, or other inaccuracies appearing on our website.

9. Promotions & Discount Codes

Discount codes, sales, and promotional offers may have specific restrictions or expiration dates. Unless otherwise stated, promotions cannot be combined.

Ja’Naél Jewelry reserves the right to modify or discontinue promotions at any time.

10. Intellectual Property

All Ja’Naél Jewelry branding, logos, website content, original photographs, graphics, product descriptions, and other original content are the property of Ja’Naél Jewelry and may not be copied, reproduced, or used for commercial purposes without permission.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Ja’Naél Jewelry will not be responsible for indirect, incidental, or consequential damages arising from the use or misuse of our products or website.

Nothing in these Terms is intended to limit any consumer rights that cannot legally be waived.

12. Changes to These Terms

Ja’Naél Jewelry reserves the right to update or modify these Terms of Service. Updated terms will become effective when posted on our website unless otherwise stated.

13. Contact Us

If you have questions regarding an order or these Terms of Service, please contact Ja’Naél Jewelry through the contact information provided on our website.

By placing an order with Ja’Naél Jewelry, you acknowledge that you have reviewed and agreed to these Terms of Service and our All Sales Final Policy.